Services Page - Italian Call Center

Services

Italian Call Center leads the Philippine multilingual voice and non-voice service outsourcing niche, being among the first few firms in the country to offer business process solutions in the Italian language. Upholding high international standards for BPO operations and recruitment, our company operates with state-of-the-art facilities and train competent professionals into your brand’s customer support assets.

Voice

Customer Service – One of the factors that define a complete customer experience is getting assistance without language or cultural restrictions. Let us help you deliver optimum service through our Italian customer service representatives. Being able to fluently converse with your customers in the language that they natively speak enables our team to easily establish rapport, making it easy for customers to entrust details that are crucial in finding the solution to their concerns.

Technical Support – Agents assigned to tech support accounts shouldn’t just be anyone who could relay directions over the phone; they must possess precise knowledge about the product aside from excellent skills in breaking down complex manuals into easy-to-digest instructions. This is exactly what our tech support agents can do. Plus, we ensure complete comprehension by conveying steps in the manner and tone that your Italian-speaking market uses.

Non-voice

Email – Email Support is best for customers who want to take time to understand the recommended solution or refer to it at a later time. Give your customers the option to deal with concerns through written conversations by outsourcing your email support needs to us. Our email representatives are trained to put technical ideas into words, following Internet etiquette and web-suitable vocabulary to make sure that the messages are comprehensive but clear.

Live Chat – Businesses with live chat support on their website have an edge over competition when it comes to market engagement and costs. With this in place, you could give your customers the convenience of receiving instant assistance without having to go through a call waiting list. This solution also enables agents to conduct simultaneous chat sessions with multiple customers using minimal equipment, making live chat a cost-efficient customer service tool.